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Personal information protection policy

Last updated : 16 march 2023

iDealwine S.A.S. is concerned about protecting its customers' personal information. It is committed to ensuring the highest level of protection for your data, in accordance with European and French law.
For more information regarding the matter, you can also read the information on the Commission Nationale de l'Informatique et des Libertés (CNIL) website www.cnil.fr/en

Who is responsible for processing my personal data?

The company is responsible for processing your personal data. The personal information collected on the website or the iDealwine – Estimation phone application is processed by:
iDealwine S.A.S.,190 rue d'Estienne d'Orves - 92700 Colombes.

Why does iDealwine collect my personal data?

iDealwine S.A.S. uses your personal information for the following purposes:

  • Processing sales orders and customer relations

    We need your information in order to manage your orders and their follow-up (for example deliveries, invoices, accounting, managing customer accounts, the loyalty programme, follow-up of customer relations such as satisfaction questionnaires, managing complaints and post-sales services.

  • Order payment

    When you pay on our website, your payments are secure. iDealwine S.A.S. doesn't collect your payment details. For card paymentsiDealwine uses the secure payment solution provided by the group Société Générale: SOGENACTIF. iDealwine doesn't have access to its customers bank details. The data is encrypted by Secured Socket Layer protocol and are sent directly to the SOGENACTIF secure server.

  • Customising our services and the messages we send you

    If you accept our cookies for targeted advertisements, your data will allow us to improve and personalise our services and communications. We can, for example, send you personalised emails.

  • Client knowledge and website statistics and performance

    We can use information in order to better understand our customers or for statistical purposes to analyse our website's performance. We measure, for instance, the number of pages viewed, the number of visits to the site as well as visitors’ activity and frequency on the site. If you accept iDealwine's performance cookies, we measure, for instance, the number of pages viewed, the number of visits to the site as well as visitors' activity and the frequency they return to the site.
    If you refuse these cookies, we can only measure the conversions regarding the bids and purchases carried out on our website, as well as other traffic statistics that are exempt according to CNIL.

Which of my personal data is collected?

Which information?

We collect and process your surname, name, address, email address, password, phone number, connection and navigation data, order history, viewed products, delivery problems and complaints.
Certain data is automatically collected when you browse our website, and other data can be sent to us by partners if you gave them consent to share your information (in compliance with current regulations).


We collect the information you provide us with when:

  • You create an account on our site or app
  • You process an order on our site
  • You browse products on our site or app
  • You contact customer services

Which communications might I receive ?

Information and newsletters

  • Service emails
  • Following an order, you will receive an email which will allow you to follow your order (order confirmation, information regarding delivery, ...). These messages are necessary for allowing orders to be processed properly and are not linked to your choices regarding newsletters and commercial offers.

  • iDealwine newsletters
  • Following the creation of your account, you will be able to receive information and offers from iDealwine S.A.S. via email. These newsletters will allow you to stay informed regarding iDealwine's news and the advantages from which you could benefit on the site www.idealwine.com. We measure the opening rates of our emails in order to better adapt them to your needs.

  • Regular mail
  • You can also choose to receive offers by post.

  • Telephone contact
  • Unless you opted out, you could be contacted by one of our operators or partners offering you services related to your purchases on the site (this excludes marketing by automatic dialling which will be subject to your expressed agreement).

Product alerts

You can choose to receive alerts keeping you notified by email of the availability of a product. These alerts allow you to: :

  • Be informed of the availability of a product that interests you.
  • Be informed of the end of the sale of a product that interests you.
The alerts to which you are subscribed are listed in your account.

Who will have access to my personal data?

Information sent to service providers

The data that we collect can be sent to iDealwine service providers (sub-contractor) for the above-mentioned purposes, for instance the management, execution, treatment, and the payment of your orders as well as marketing operations carried out by iDealwine.

The sub-contractors concerned

How do I choose how my personal information is used?

You can at any moment opt out or oppose the use of your data by contacting us :

  • By email at [email protected]
  • With a letter to the following address: iDealwine S.A.S.,190 rue d'Estienne d'Orves - 92700 Colombes.

If you proceed by email or letter
Let us know your surname, name, email, and address. State the nature of your request and the right you wish to exercise. So that we can be sure of your request, you can for instance write one or more reasons:

  • To stop receiving commercial offers
    « Stop Newsletter »
  • To delete your account :
    « Delete my account »

What are my rights regarding the use of my personal data?

In accordance with the Law on the Protection of Personal Data, you can exercise your rights (access, rectification, erasure, objection, restriction and data portability as the case may be) and decide on the fate of your information after it has been deleted from iDealwine S.A.S. by email: [email protected] or by letter to: iDealwine S.A.S.,190 rue d'Estienne d'Orves - 92700 Colombes.

To allow us to reply quickly, please provide us with your surname, name, email, address and if possible, client reference number. Certain requests must be accompanied by a signed proof of identity. You will receive an email within a month of our receiving your request.

At any time during the risk analysis in the context of fraud prevention conducted by iDealwine S.A., you may present your comments and observations.
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), including on its website.

iDealwine S.A.S. has a Data Protection Officer whose job it is to ensure the protection of personal information. You can contact iDealwine's Data Protection Officer (DPO) at [email protected] (for queries regarding your rights, please contact [email protected]).

How can my information be used in relation with social media

Personal data can be collected and exchanged when you use iDealwine's social media pages, services or applications. We invite you to read the various social medias' personal data protection policies in order to know exactly what information is collected by the social media sites and how it can be transferred to iDealwine S.A.S. in relation to its websites and application as well as how your data can be used for advertising purposes in particular. You can configure the access and confidentiality of your of your data on your social media account. iDealwine S.A.S. collects certain information regarding the time you spend on iDealwine S.A.S.'s social media pages. This information is used for commercial purposes to improve our commercial relationship and advertising in order to personalize our messages. The information collected by iDealwine S.A.S. by way of its application and websites linked to social media are subject to the aforementioned conditions. On the other hand, iDealwine S.A.S is not responsible for how social media websites use your personal information.

What information is collected off mobile applications

Use of your information in relation to the iDealwine app – Wine price guide

If you use the iDealwine mobile app – Price guide, certain personal information can be collected by the software publishers of your mobile phone's operating systems. Read the operating systems' (iOS, Android, Windows...) confidentiality policy to learn more about your informatio can be used by the operating systems’ software publishers in the capacity of data controllers.


By allowing the mobile application iDealwine - Price guide to send you notifications, you will receive information regarding iDealwine S.A.S.'s sales. The "Notifications" function's sole aim is to send you information regarding sales. You can opt out of receiving these when downloading the app or when you use it for the first time. and yYou can at any time disactivate these notifications at any time in your phone’s settings by referring to the phone’s technical documents as well as in the application by clicking on “My account” in the “Settings” tab.

Cookies from the iDealwine - Wine price guide

iDealwine S.A.S. uses cookies and similar tracing technology in relation with the use of the iDealwine - Price Guide app and your devices (mobile phone and computer), in order to identify your needs better and personalise our service. When you install the iDealwine - Price Guide app, we collect information on your use of the app or your telephone. As is the case on the internet, we can use this technology to store information such as an identifier and other information on your device. Depending on the operating system, you can disactivate these cookies in your phone settings where you can manage your applications.