Payments made on iDealwine are entirely secured. For all payments by credit card, iDealwine uses the secured payment solution developed by Société Générale: SOGENACTIF. iDealwine does not retain any information on its customers' credit cards. All data are encrypted with the SSL protocole (Secure Socket Layer) and directly passed through the secured server of SOGENACTIF.
D) How can I get my wines?
Once you have paid for your wines, you have two options for organising collection or delivery:
Delivery: iDealwine will make sure your wines are delivered in top condition. Your bottles will be packaged securely in polystyrene and placed in a cardboard box. Parcels are protected and insured against shipping risks.
In France, iDealwine uses COLISSIMO for standard delivery and CHRONOPOST for express delivery. In Europe, local partners will take over the parcels upon arrival in that country. In Asia and the US, iDealwine has logistics partners who will make sure your wines are handled with care.
Our terms of delivery
If you have not received your parcel more than 72 hours past the delivery time indicated, iDealwine will refund your delivery fees. iDealwine insures all shipments against loss, theft, damage or breakage. iDealwine has chosen carriers that guarantee the highest quality of service. However, if you notice a shipment problem, kindly attach all legal reserves to the lot's shipping slip and contact our customer service department as soon as possible by e-mail at email@example.com or phone +33 1 56 05 86 10
What are the delivery fees?
See the fees
2.5 Cellar estimate
Are you are thinking about selling part or all you wine collection? iDealwine offers a free estimate service. Fill in the online form or send your list (ideally in Excel or PDF format) by email to firstname.lastname@example.org or by fax to +33 1 56 05 86 11 (don’t forget to mention your contact details). We’ll come back to you with an estimate within no more than 7 days. For very rare or valuable bottles and for all vintages prior to 1990, pictures of the bottles, labels, capsules, cork (if visible) and wine levels will be required so we can fine-tune our estimate and withdraw any counterfeit bottles. Estimates are based on iDealwine listings and the assumption that the wines were stored in good conditions (temperatures between 10 and 14°C, humidity level between 70 and 75%, darkness, etc.). Levels must be in line with the average ullage for the age of the wine. Labels, caps and corks must be in good condition.
2.6 Sell my wine
Once you have received and approved our estimate for your wines you can sell them through iDealwine and benefit from:
- A large community of 455,000 potential bidders across the world.
- A powerful system of online auctions that has been in constant evolution for the last 15 years.
- Secure transactions from IWA Auction, subsidiary of iDealwine, approved by the French Conseil des Ventes.
For more information about the different steps to sell your wine, consult the section Sell.
A) Send my wine to iDealwine
All wines must go through iDealwine prior to sale. They will be checked and photographed by our specialists.
How can I ship my wines to sell?
You have 3 options:
- Bring your wine to our warehouse: You can bring your wine to our warehouse Monday to Friday 9am to 5.30pm. Please make an appointment 48 hours in advance by calling +33 1 56 05 86 10 and send a complete list of the wines you want to sell to email@example.com. A passport or other form of ID is required.
- Collection by iDealwine or a logistics partner. Send us your list and collection address and we will send you a quote within a few days.
- Courier transport through our logistics partners or a service of your own choice. Several options from France or abroad: iDealwine can send you special pre-paid and pre-labelled packaging with Colissimo (France only). Delivery fees are at your expense. You may also use an external courier service. In that case we recommend checking they are qualified to transport wine and taking out insurance for the value of the bottles (ad-valorem). Prior to transportation, please provide us with details of the parcel and a packing list so we can check your wines on arrival. Our teams are on hand to help you choose the right solution for you.
How much does transport cost?
Costs vary depending on the quantity and value of the bottles you wish to transport and your location. Our teams are on hand to provide you with an estimate.
Are my wines insured for transport?
If you use our services, all transported goods are insured to their value (ad-valorem insurance). In the event of a transport accident, your wines will be refunded at the median value of the estimate provided (lower and upper ranges).
Do I need to use special packaging for transportation?
Whatever your chosen mode of transport, the wines must travel in appropriate packaging. If you use Colissimo or iDealwine’s transportation, we provide you with special packaging. In other cases, you will need to source your own packaging (wooden cases or boxes). Upon request, we can provide you with suitable packaging depending on quantities required and your location.
How can I be sure my wines have been delivered?
As soon as we receive your wines, you will be notified by email. Once we have checked the bottles, you will be sent proof of warehousing by email too.
Where is my wine stored before and during the sale?
Throughout the different stages of the sale, bottles are stored in our warehouse in a secure and suitable location for wine storage.
Can I set a reserve price?
When estimating your cellar, iDealwine will give you a lower and upper estimate for each lot. Once we have received your wines, our specialists reserve the right to lower the estimate if they do not conform to the initial descriptions or pictures. Your agreement will be required to confirm the new reserve price. Our specialists also reserve the right to refuse lots if they are not deemed to have been kept in a satisfactory condition.
B) During the sale:
How long does it take to have my wines up on sale?
As a general rule, if your bottles were warehoused in the first 20 days of the month, they will be auctioned in the following month. However, the date on which your wines are due to be put on sale will be confirmed upon warehousing or the next few days.
How long does the sale last?
Sales last around a fortnight. During this period, your wines will be showcased to our international customer base (email shots, newsletter in French and English, pictures, visibility on the website, etc)
Can I track my wines on sale in real-time?
You can track bidding for each of your items on sale in real-time from your iDealwine account/ My Orders/ Track this lot.
How will I be notified of the result of my sale?
You will receive an email in the 24 hours following the end of sale, in which details of the results for each sold item will be provided.
What happens if some of my wines haven’t sold?
If your wines are not purchased during the sale, they will be automatically included in a future sale, at no extra cost. You will receive a new sale order from IWA Auctions. You will then be able to lower the reserve price or divide the lot into multiple lots in order to reach a greater number of buyers while lowering the price of each lot.
Can I take back my unsold wines?
Once the sale has ended, you can collect your unsold bottles at no extra cost (except for any potential transportation costs). To do so, you must make an appointment with the buying department firstname.lastname@example.org at least 72 hours before the set withdrawal date.
C) Payment for wines sold:
How much are the sales costs?
Sales costs are 15.60% including tax (13% ex-tax) of the hammer price.
What are the due dates and means of payment for the sale?
You will receive payment by cheque within 35 days from the date on which the sale was closed. Should you wish to receive payment by bank transfer, you can send your bank details to email@example.com or by fax at +33 1 56 05 86 11.
D) In a hurry to sell? Want to opt for an instant cellar sale?
If you don’t want to wait for an auction and payment timescales, iDealwine has a simple and quick solution. Once you have received your estimate, tell our sales department that you would like an instant cellar sale proposal. We’ll come back to you shortly with an offer. Payment is made upon receipt and appraisal of the wines.